Get it Right the First Time: Hawaii Tourism Watch

Ala Moana Hotel

Dates of inspections:     July 2, 2020,  August 13, 2020

Was this hotel open for guests at the time of the August 13, 2020 inspection?      Yes

Has this hotel committed in a written agreement with Local 5 to providing COVID-19 testing for workers?      No

Has the hotel provided Local 5 with its policies/procedures/guidelines for contact tracing and tracking staff interaction with guests and other staff:     No

Percentage of non-staff people whom local 5’s inspector(s) observed were not wearing masks or the mask didn’t cover their nose or mouth:     0%

August 13, 2020 Inspection Findings

Area of inspection:Inspection findings:
Plexiglas (or other) barriers:The clear barrier installed at the Plantation Café restaurant Host station left one side exposed. This exposed area could allow guests (when restaurant is open) to breathe, cough or speak directly into the work area. See photo below.

The barrier installed at the Plantation Café cashier station featured a hole in the middle of the barrier, instead of having gap at bottom of barrier. See photo below.

Social distancing:No signage or social distancing floor markings in Plantation Café kitchen work area. See photo.
Signage:No signage inside elevator about maximum capacity limits. See photos. No signage outside of employee elevator landing. See photo.
Other Issues:Employee dining room eating utensils were placed together communally for employees to grab. There were no single use disposable utensils. See Photo.

Half used toilet paper roll was stacked on top of each other for use in the employee locker room toilet. See photo.

No signage or hand sanitizer in Kona Tower elevator lobby area. Kona Tower is under construction. See photos.

See employer response here.

The hotel responded (as of September 2, 2020) to concerns raised from the inspection:

Signage is in place regarding social distancing, signage is reviewed and updated each time executive orders or proclamations change as well. We are currently reviewing the process for silverware distribution.”

“This practice is NOT occurring since the start of the COVID-19 pandemic. Housekeeping cleaners are instructed to dispose of ALL toilet paper in guest rooms when changing out.”

You can view protocol documents the hotel sent in response to Local 5’s information request here, the union received these protocols approximately around September 2, 2020.

Photos

Ala Moana Hotel: The clear barrier installed at the Plantation Café restaurant Host station left one side exposed.  This exposed area could allow guests (when restaurant is open) to breathe, cough or speak directly into the work area.

Ala Moana Hotel: The barrier installed at the Plantation Café restaurant Cashier station features a hole in the middle of the barrier.

Ala Moana Hotel: no signage or floor marking in Plantation Café kitchen work area.

Ala Moana Hotel: There were no signs inside the elevator about maximum capacity limits or floor markings to indicate social distancing.

 

Ala Moana Hotel: there were no signage or hand sanitizer outside of this employee elevator landing.

Ala Moana hotel: Employee dining room eating utensils are placed together for employees to grab. There are no single use disposable utensils

Ala Moana Hotel: Half used toilet paper roll was stacked on top of each other for use in the employee locker room toilet.

Ala Moana Hotel: Kona Tower elevator lobby didn’t have signage or hand sanitizer stations.