Get it Right the First Time: Hawaii Tourism Watch
Royal Hawaiian Hotel
Dates of inspections: July 30, 2020, September 23, 2020
Was this hotel open for guests during the September 23, 2020 inspection? No
Has this hotel committed in a written agreement with Local 5 to providing COVID-19 testing for workers? No
Has the hotel provided Local 5 with its policies/procedures/guidelines for contact tracing and tracking staff interaction with guests and other staff: No
Percentage of non-staff people whom local 5’s inspector(s) observed were not wearing masks or the mask didn’t cover their nose or mouth: N/A**
September 23, 2020 Inspection Findings
| Area of inspection: | Inspection findings: |
|---|---|
| Plexiglas (or other) barriers | Front desk had Plexiglas barriers installed that wrapped around the work area. See photo.
Bell and valet desks had Plexiglas barriers installed. Plexiglas barriers were not observed in Azure Bar. |
| Hand sanitizer | 2 of 3 hand sanitizer stations in women’s locker room did not work.
There was no hand sanitizer station by the in-room dining employee time clock. There was no sanitizer at the parking garage elevator landing area. |
| Social Distancing | The clock in and sign in area for banquet employees didn’t have COVID signage or social distancing floor marks. See photos.
There were no social distancing markings in women’s locker room. There were no social distancing markers in service elevator. There were no social distancing floor marks or other COVID signage for the front desk lobby area. See photo. |
| Signage | Parking garage elevators landing area had social distancing markers and signs for maximum capacity limits.
Elevator lobby area didn’t have COVID signage for facemasks, social distancing, floor markings and capacity limits, nor hand sanitizer station. See photo. There were no COVID signage or social distance physical engineering or markers observed in men’s restroom. See photo. |
| Other Issues | Three people who appeared to be associated with a construction contractor were not wearing masks on hotel property. |
You can view protocol documents the hotel sent in response to Local 5’s information request here, the union received these protocols around September 21, 2020
Front desk had Plexiglas barriers installed that wrapped around the work area. There were no social distancing floor marks or COVID signage for the front desk lobby area.
The clock in and sign in area for banquet employees didn’t have COVID signage or social distancing floor marks.
Elevator lobby area didn’t have COVID signage for facemasks, social distancing, floor markings and capacity limits, nor hand sanitizer station.
There were no COVID signage or social distance physical engineering or markers observed in men’s restroom