Get it Right the First Time: Hawaii Tourism Watch
Hyatt Regency Waikiki
Dates of inspections: July 16, 2020, September 16, 2020
Was this hotel open for guests during the September 16, 2020 inspection? No
Has this hotel committed in a written agreement with Local 5 to providing COVID-19 testing for workers? No
Has the hotel provided Local 5 with its policies/procedures/guidelines for contact tracing and tracking staff interaction with guests and other staff: No
Percentage of non-staff people whom local 5’s inspector(s) observed were not wearing masks or the mask didn’t cover their nose or mouth: N/A**
September 16, 2020 Inspection Findings
|Area of inspection:||Inspection findings:|
|Plexiglas (or other) barriers||Front desk didn’t have any Plexiglas barriers, social distance floor marks, or hand sanitizers. See photo.
Bell and valet desk didn’t have Plexiglas barriers or floor markings. See photo.
|Hand sanitizer||No hand sanitizer or signage observed in elevator lobby area. See photo.
Hand sanitizers was available by employee clock in stations. See photo.
|Social Distancing||Employee work stations didn’t have visible physical engineering or social distancing measures. See photos.|
|Signage||No signage observed outside of or inside elevators. See photo.
Employee locker rooms had no COVID signage or floor marking for social distancing. See photo.
|Other||Laundry bin full of used wet towels observed in men’s locker room. See photo.
Employee locker room had a system to manage capacity and occupancy limits. See photo.
A stock of ready to be installed hand sanitizers stations were observed. See photo.
See employer response here
The hotel responded on October 15, 2020 to concerns raised from the inspection:
- “Moveable and adjustable Plexiglas barriers have been installed at both the front desk and front drive areas to the hotel. They have been placed on surfaces, due to the moveable nature, these are not permanently adhered or fixed to the surface. The front desk area has social distance markers for guests and the front desk stations are socially distanced from the other stations in use ensuring working colleagues are adequately spaced throughout their shift. In reference to descriptions of all other areas throughout the hotel that will be reconfigured or include Plexiglas, please reference questions #3-#8 detailing other areas of the property. As previously mentioned, social distancing is required throughout all areas of the property for both colleague and guest safety.”
- “Locker rooms are presently cleaned every 2 hours by our members from our housekeeping team. To ensure safe distancing, a maximum capacity of 8 colleagues are permitted in the locker rooms at a time. Colleagues must enter through a designated entrance and must exit through a designated exit, ensuring one-way traffic throughout the space. Signage is placed outside and inside the locker rooms areas to ensure proper distancing and adherence to the maximum 8 person limit. Hand dryers and hair dryers have been removed to prevent spread through aerosols. Restrooms, sinks, urinals, and changing rooms are blocked off with signage and/or locking mechanisms to ensure proper distancing.”
- “All elevators are cleaned every 1.5 – 2 hours by members from our housekeeping team. Signage is placed outside of all elevators ensuring proper distancing, limiting capacity to 4 persons, with the exception of a single family from the same household within the same elevator without other non-household members present. Hand sanitizing stations are placed on all guest floors, available at all entrances to guest elevators, and nearby colleague elevator landings.”
- “ The PBX work area will remain as is, and we will have 1 PBX agent working per shift; this will allow the PBX agent to work in their own space for the duration of their shift. Merv 13 filters have been ordered and will be installed upon arrival.”
You can view protocol documents the hotel sent in response to Local 5’s information request here, the union received these protocols approximately around September 3, 2020.