Get it Right the First Time: Hawaii Tourism Watch

Kahala Hotel & Resort

Dates of inspections:     September 18, 2020 

Was this hotel open for guests during the September 18, 2020 inspection?     Yes

Has this hotel committed in a written agreement with Local 5 to providing COVID-19 testing for workers?     Yes

Has the hotel provided Local 5 with its policies/procedures/guidelines for contact tracing and tracking staff interaction with guests and other staff:     No

Percentage of non-staff people whom local 5’s inspector(s) observed were not wearing masks or the mask didn’t cover their nose or mouth:     20%

September 18, 2020 Inspection Findings

Area of inspection:Inspection findings:
Plexiglas (or other) barriersFront desk had Plexiglas across the entire desk. See photo.

Bell and valet desk with some Plexiglas and hand sanitizer. See photo.

Restaurant host stand next to a stairwell was exposed from above. See photo.

SignageA sign educating employees about their rights to expanded sick and family medical leave under the Families First Coronavirus Response Act (FFCRA) was placed next to employee elevator. See photo.

There was signage about maximum capacity allowed in employee elevator. See photo.

Hand sanitizerHand sanitizer by time clock was empty. See photo.
Social DistancingUniform pickup window area and time clock queue floor marks intersect. See photo.
OtherEmployee entrance hallway displayed signed employee Coronavirus pledges stating “I pledge to protect our Ohana [family]”. See photo.

A linen bin was marked as dirty after workers and management jointly discussed COVID protocols suggestions from workers . See photo.

Silverware was individually wrapped in the employee dining room. See Photo.

See employer response here

The hotel responded on October 14, 2020  to concerns raised from the inspection:

  • “FFCRA Notice is posted in the Back of House hallways and posted on Employee Self Service Portal for review during return to work orientation. If we have a colleague who was scheduled and they inform us that they are sick and seeking COVID testing/positive for COVID/taking care of someone who is COVID positive, department manager will notify HR to reach out for further clarification and guidance on leaves. In addition if colleague states they cannot make a schedule due to childcare concerns then HR will reach out to discuss options with the colleague under FFCRA.”
  • “We have implemented Velcro linen covers for dirty linen bins.”
  • “QR codes have been implemented to replace paper menus, a ceiling fan is going to be installed in the server work station to assist with further air flow, tables all measured and spaced out 6 ft or more for social distancing, signage, hand sanitizers, plexiglass barriers have been implemented. Open to looking at implementing plexiglass at the cashier station.”
  • “All employees must sign off on the training and is tracked by each department head for specific department trainings. For the general COVID-19 reorientation held by our Training Manager, he keeps those training documentations and sign off sheets Due to the file size of the sign off sheets you are welcome to come view them in person or request specific individuals/departments sign off.”

You can view the covid protocol document the hotel sent in response to Local 5’s information request here, the protocols are dated May 2020.

Photos

Front desk had Plexiglas across the entire desk. See photo.

Bell and valet desk with Plexiglas and hand sanitizer.

Restaurant host stand next to a stairwell was exposed from above.

A sign educating employees about their rights to expanded sick and family medical leave under the Families First Coronavirus Response Act (FFCRA) was placed next to employee elevator.

 

There was signage about maximum capacity allowed in employee elevator.

Hand sanitizer by time clock was empty.

Uniform pickup window area and time clock queue floor marks intersect.

Employee entrance hallway displayed signed employee Coronavirus pledges stating “I pledge to protect our Ohana [family]”.

 

A linen bin was marked as dirty after workers and management jointly discussed COVID protocols suggestions from workers .

Silverware was individually wrapped in the employee dining room.