Get it Right the First Time: Hawaii Tourism Watch

Moana Surfrider

Dates of inspections:     July 22, 2020, August 21, 2020 

Was this hotel open for guests during the August 21, 2020 inspection?             No

Has this hotel committed in a written agreement with Local 5 to providing COVID-19 testing for workers?     No

Has the hotel provided Local 5 with its policies/procedures/guidelines for contact tracing and tracking staff interaction with guests and other staff:     No

Percentage of non-staff people whom local 5’s inspector(s) observed were not wearing masks or the mask didn’t cover their nose or mouth:     N/A**

August 21, 2020 Inspection Findings

Area of inspection:Inspection findings:
Plexiglas (or other) barriersFront desk Plexiglas barrier did not completely cover front desk and there were no barriers between work stations. See photo.

Japanese guest service desk Plexiglas did not completely cover desk. There was no signage about facemasks or social distancing. No floor markings for distancing or hand sanitizer station were installed. See photo.

Bell luggage desk had no Plexiglas barrier and had no signs for facemask or social distancing, no floor markings for distancing and no hand sanitizer. See photo.

Hand sanitizerGuest elevators did not have social distance or facemask signage, and did not have hand sanitizer station. See photos.
Social DistancingThe Beach Bear did not have social distancing floor marks or signage about face masks and social distancing. See photo.
SignageThere was no signage in hallway and elevator landing observed on a guest floor. See photo.

See employer response here:

The hotel responded on September 15, 2020 to concerns raised from the inspection:

  • “As we prepare to reopen we will continue to prepare The Moana and train our team to be as safe during these times.”
  • “In the third paragraph you mention gray signage this is temporary, as permanent signage arrives we will install to accommodate current business needs. The social distancing concerns in paragraph four are being addressed.”
  • “The beach bar tables will be socially distanced and we discussed that the bartenders typically work in stations that are 6’ apart and are 6 feet from the seated guests. There is no Plexiglas planned at this time.”
  • “The Beachhouse service elevator is receiving signage. The cashier station will be addressed with proper protocols when opened.”
  • “The luggage handling will be done with PPE and proper sanitation. In the Drop off area. If guest rooms are ready while we would like to move the luggage we will leave it up to the guest. The request will be to immediately transport to the guest room.”
  • “We have hand sanitizer stations to put in place at elevator landings when we open.”
  • “Regarding the front desk, I double checked and the stations are 6 feet apart and the partitions were designed to properly protect with the distances. The ropes will be angled to prevent guests from going to the side and other signage will be added once opened.”
  • “The sanitizers were delivered and will be placed in areas prior to opening. We have 26 hand sanitizer stations on hand. Please note protocols change daily when opened we will follow the most up to date rules. This is why some areas are not available at this time.”
  • “Once we set an opening date, final set ups for social distancing, signage and PPE will be provided. (Approximately 2 weeks out )”
  • “We added signage to the seating to aid in social distancing. Once we get occupancies we will provide the opening plan. As mentioned protocols change and we will be prepared to open according to our Commitment to Clean.”

You can view protocol documents the hotel sent in response to Local 5’s information request here, the union received these protocols on September 21, 2020.

Photos

Front desk Plexiglas barriers did not completely cover front desk and no barriers between work stations.

Japanese guest service desk Plexiglas barriers did not completely cover front desk. There was no signage about facemasks or social distancing, no floor markings for distancing nor hand sanitizer stations.

Bell luggage desk had no Plexiglas barrier and no signage for facemasks or social distancing, nor floor markings for distancing and no hand sanitizer.

Retail outlet didn’t have signs for social distancing or face mask.

 

The Beach Bar did not have any floor markings, or COVID related signage.