Get it Right the First Time: Hawaii Tourism Watch

Waikiki Beach Marriott

Dates of inspections:     June 19, 2020, July 31, 2020

Was this hotel open for guests at the time of the July 31, 2020 inspection?     No

Has this hotel committed in a written agreement with Local 5 to providing COVID-19 testing for workers?     No

Has the hotel provided Local 5 with its policies/procedures/guidelines for contact tracing and tracking staff interaction with guests and other staff:     Yes

July 31, 2020 Inspection Findings

Area of inspection:Inspection findings:
MasksMarriott International has mandated that in all its hotels in the United States, guests and workers will be required to wear masks. But it is unclear how the employer intends to enforce this mandate and how it will support its workers in doing so.
Plexiglas (or other) barriersPlexiglas was installed at the front desk, but the entire bottom running along the front desk is open (see photo below).

There are large gaps between Plexiglas panels, allowing guests another avenue to speak/breathe/cough into front desk work stations.

Barriers have not been installed in between work stations.

Hand sanitizerMore hand sanitizer stations were installed after the 1st inspection.
SignageMore signage had been installed since the last inspection and the signs instruct or request that people were masks, but the signs don’t state that face coverings are required by city and county order. (see photo below)

Click here to see the employer response.

The hotel responded as of August 28, 2020 to concerns raised from the inspection:

  • “All bargaining unit workers who are currently working have completed the required Marriott training and this was completed during work time”
  • “All associates have access to the necessary personal protective equipment needed to do their jobs, including but not limited to gloves, mask, goggles. This will not change once the hotel reopens to guests.  Associates are trained on the necessary PPE when they return to work prior to them starting their job.”
  • “Currently our hotel does not have any guests staying at our property because we are closed. However, when we reopen we are prepared to have a process in place to address guests who are being non-compliant which will not create a contention situation between our associates and guests.”
  • “We have placed signage on the floors identifying that people should social distance. Also, there is signage around the hotel reminding everyone about the safety protocols and to practice social distancing.  You can refer to our Commitment to Clean plan for more details”
  • “The location of the employee entrance will remain the same as where it is now, at Security. As employees enter the building, they are required to have a mask on and they will get their temperature taken.  This screening process is required for all employees, vendors, subcontractors, etc. who are performing services at the Waikiki Marriott Resort & Spa.”

You can view protocol documents the hotel sent in response to Local 5’s information request here, the union received these protocols approximately around August 31, 2020.

Photos

Waikiki Beach Marriott: Plexiglas was installed at the front desk, but the entire bottom running along the front desk is open. There are large gaps between Plexiglas panels, allowing guests another avenue to speak/breathe/cough into front desk work stations.

Waikiki Beach Marriott: The signs don’t state that face coverings are required by city and county order.

Waikiki Beach Marriott: The signs don’t state that face coverings are required by city and county order.

Waikiki Beach Marriott: The signs don’t state that face coverings are required by city and county order.