Workers in the Hilton Hawaiian Village Housekeeping department received their backpay checks after standing up to Hilton’s management for using the pandemic as an excuse to cut jobs and services. ✊
When hotels, including the Hilton Hawaiian Village, first reopened after the COVID-19 lockdown, they did not bring back daily housekeeping services claiming safety reasons. But as time went on and hotels got busier, management refused to bring back daily housekeeping, despite language in the CBA requiring guestrooms to be cleaned every day. Under this new model, the company could make an even bigger profit charging the guest higher prices for less fewer services, which resulted in less fewer jobs, and higher workloads.
This victory at the Hilton Hawaiian Village was thanks to workers who stepped up and organized actions that put pressure on management to follow the CBA and bring back daily housekeeping.