Get it Right the First Time: Hawaii Tourism Watch

Hotel workers are preparing for the reopening of the tourism economy by conducting hotel inspections.

Hotel workers want to get it right the first time—this is only possible if workers have a voice in reopening plans. This is the recommendation in a recent report published by the University of Hawaii at Manoa, “Workers at the Table: Recommendations for Best Practices for the Hotel Industry as it Recovers from COVID-19.”

Below is a list of the Hawaii hotels that UNITE HERE Local 5’s inspectors and inspection teams have inspected so far. Click the hotel for more details on the inspection findings, photos, and videos of workers’ testimonies:

Hotel NameDate of last inspection Has this hotel committed in a written agreement with Local 5 to providing COVID-19 testing for workers?Has the hotel provided Local 5 with its policies, procedures, or guidelines for contact tracing and tracking staff interaction with guests and other staff?Percentage of non-staff people whom Local 5’s inspector(s) observed were not wearing masks or the mask didn’t cover their nose or mouth:
Ala Moana Hotel8/13/20


Hilton Hawaiian Village

Hyatt Place Waikiki Beach8/2/20N/A*N/A*


Hyatt Regency Waikiki7/16/20N/A**
The Laylow8/2/20N/A*N/A*


Outrigger Waikiki8/2/20N/A*N/A*


Sheraton Waikiki7/17/20N/A**
Waikiki Beach Marriott7/23/20N/A**

= Yes

= No

*This is a non-union hotel.  It has no obligation to negotiate with Local 5.

**This hotel was not open for guests at the time of the last inspection.

Photos from Hawaii Hotel Inspections

Hyatt Place Waikiki Beach

Hyatt Place Waikiki Beach: The front desk had Plexiglas barriers covering only a small square portion of the desk leaving large exposed gaps on all sides. See more photos of the Hyatt Place Waikiki Beach.

Hyatt Regency Waikiki

Hyatt Regency Waikiki: Sanitization station in the employee cafeteria. See more photos of the Hyatt Regency Waikiki.

The Laylow

The Laylow: seating was not spaced 6 feet apart or more. See more photos of The Laylow.


Outrigger Waikiki

Outrigger Waikiki: the bell desk was very large with two computer stations, but there was only Plexiglas in front of one of the stations. There was no visible hand sanitizer station. See more photos of the Outrigger Waikiki.

Sheraton Waikiki

Sheraton Waikiki: Plexiglas or other barriers had not been installed at the front desk. See more photos of the Sheraton Waikiki.

Waikiki Beach Marriott

Waikiki Beach Marriott: The signs don’t state that face coverings are required by city and county order. See more photos of the Waikiki Beach Marriott.