Get it Right the First Time: Hawaii Tourism Watch

Hotel workers are preparing for the reopening of the tourism economy by conducting hotel inspections.

Hotel workers want to get it right the first time—this is only possible if workers have a voice in reopening plans. This is the recommendation in a recent report published by the University of Hawaii at Manoa, “Workers at the Table: Recommendations for Best Practices for the Hotel Industry as it Recovers from COVID-19.”

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Below is a list of the Hawaii hotels that UNITE HERE Local 5’s inspectors and inspection teams have inspected so far. Click the hotel for more details on the inspection findings, photos, and videos of workers’ testimonies:

Hotel NameDate of last inspection Has this hotel committed in a written agreement with Local 5 to providing COVID-19 testing for workers?Has the hotel provided Local 5 with its policies, procedures, or guidelines for contact tracing and tracking staff interaction with guests and other staff?Percentage of non-staff people whom Local 5’s inspector(s) observed were not wearing masks or the mask didn’t cover their nose or mouth:
Ala Moana Hotel9/24/20


Doubletree Alana9/10/20N/A**
Hilton Garden Inn9/25/20N/A**
Hilton Hawaiian Village

Hyatt Place Waikiki Beach8/2/20N/A*N/A*


Hyatt Regency Waikiki9/16/20N/A**
Imperial Hawaii Resort10/14/20No Data
Kaanapali Beach Club10/26/20No data
Kahala Hotel & Resort9/18/20


The Laylow8/2/20N/A*N/A*


The Modern Honolulu10/22/20No data
Moana Surfrider10/7/20N/A**
Outrigger Waikiki8/2/20N/A*N/A*


Princess Kaiulani10/6/20


Royal Hawaiian Hotel9/23/20N/A**
Sheraton Kauai9/10/20N/A**
Sheraton Maui10/1/20N/A**
Sheraton Waikiki10/21/20N/A**
Surfjack Hotel10/7/20N/A*N/A*


Turtle Bay Resort9/23/20N/A**
Waikiki Beach Marriott10/7/20N/A**
Waikoloa Beach Marriott10/9/20N/A**

= Yes

= No

*This is a non-union hotel.  It has no obligation to negotiate with Local 5.

**This hotel was not open for guests at the time of the last inspection.

Photos from Hawaii Hotel Inspections

Hyatt Place Waikiki Beach

Hyatt Place Waikiki Beach: The front desk had Plexiglas barriers covering only a small square portion of the desk leaving large exposed gaps on all sides. See more photos of the Hyatt Place Waikiki Beach.

Hyatt Regency Waikiki

Front desk didn’t have any Plexiglas barriers, social distance floor marks, or hand sanitizers. See more photos of the Hyatt Regency Waikiki.

The Laylow

The Laylow: seating was not spaced 6 feet apart or more. See more photos of The Laylow.


Outrigger Waikiki

Outrigger Waikiki: the bell desk was very large with two computer stations, but there was only Plexiglas in front of one of the stations. There was no visible hand sanitizer station. See more photos of the Outrigger Waikiki.

Sheraton Waikiki

Buffet line Plexiglas barrier was below shoulder height (as shown in photo), allowing guests to talk, breath or cough over the barriers into the buffet employee service area.  See more photos of Sheraton Waikiki here.

Waikiki Beach Marriott

Plexiglas barriers did not cover entire countertop of employee work area.  See more photos of Waikiki Beach Marriott here.


Modern Honolulu

Used linens were piled up in guest room hallway. See more photos of the Modern Honolulu here.

Hilton Hawaiian Village

Lagoon Tower entrance had no signage.  See more photos the Hilton Hawaiian Village.

Ala Moana Hotel

Parking garage to lobby path had COVID signage but no hand sanitizer station by doors or stairway.  See more photos of Ala Moana here.


Moana Surfrider

Signage inside elevator for social distancing was a sign measuring about 3×4 inches.  See more photos of the Moana Surfrider here.

Doubletree Alana

Employee work desks didn’t have barriers or physical engineering to promote social distancing.  See more photos of the Doubletree Alana here.

Kahala Hotel & Resort

A sign educating employees about their rights to expanded sick and family medical leave under the Families First Coronavirus Response Act (FFCRA) was placed next to employee elevator.  See more photos the Kahala Hotel here.


Sheraton Kauai

Ocean courtyard area had no visible signage.  See more photos the Sheraton Kauai here.

Royal Hawaiian Hotel

The clock in and sign in area for banquet employees didn’t have COVID signage or social distancing floor marks.  See more photos of the Royal Hawaiian here.

Princess Kaiulani

A man was seen in the hotel lobby business center sitting next to a face mask sign while wearing a mask that didn’t cover his nose or mouth.  See more photos of the Princess Kaiulani.


Turtle Bay Resort

The employee locker room didn’t have social distance markings on the floor or benches, nor other COVID signage.  See more photos of Turtle Bay Resort here.

Sheraton Maui

Front desk work stations didn’t have Plexiglas barriers.  See more photos of Sheraton Maui here.

Waikoloa Beach Marriott

There was no signage for social distancing or face masks in employee locker room, and no floor markings for social distancing.  See more photos of Waikoloa Beach Marriott here.


Surfjack Hotel

A guest used a luggage trolley to move luggage without assistance from a bellman. See more photos of Surfjack Hotel here.

Imperial Hotel Resort

Linen was piled up by laundry chute. See more photos of Imperial Hawaii Resort here.

Hilton Garden Inn

There was no social distancing signage or floor marks at the employee time clock.  See more photos of Hilton Garden Inn here.


Kaanapali Beach Club

Guest elevator had maximum capacity limit and social distancing signage but employee elevator did not have maximum capacity limit signage or COVID signage.  See more photos of Kaanapali Beach Club here.